Zales Ratings and Reviews

Customer Reviews for 1/10 CT. T.W. Diamond Horseshoe Pendant in 10K White Gold

1/10 CT. T.W. Diamond Horseshoe Pendant in 10K White Gold

1/10 CT. T.W. Diamond Horseshoe Pendant in 10K White Gold
Average Customer Rating:
3.667 out of 5
3.7
 out of 
5
Open Ratings Snapshot
Rating Snapshot (3 reviews)
5 diamonds
1
4 diamonds
1
3 diamonds
0
2 diamonds
1
1 diamond
0
1 of 3(33%)reviewers would recommend this product to a friend.
Customer Reviews for 1/10 CT. T.W. Diamond Horseshoe Pendant in 10K White Gold
Review 1 for 1/10 CT. T.W. Diamond Horseshoe Pendant in 10K White Gold
Overall 
2 out of 5
2 out of 5
Quality 
2 out of 5
2 out of 5
Value 
1 out of 5
1 out of 5
Appearance 
5 out of 5
5 out of 5

Beautiful piece but do not purchase!

July 3, 2015
Pros: Beautiful
Cons: Fragile
" My mom purchased this for me to wear on my wedding day, as I wanted a horseshoe necklace. Unfortunately in the over 4 years that I've been wearing it, I've had to get it repaired MANY times. Thankfully my mother purchased the lifetime warranty on it. Finally, the 3rd or 4th time I had to send it in for repair I bought a stronger chain for them to solder onto it (an extra $100!). Even still I have taken it back about another 5 times, and sadly it just broke again. The ladies at the local Zales know me well by now and simply say "Again?!" when I walk in. They have told me that many people have had an issue with this necklace. They once offered to replace the whole thing for me but of course I want MY pendant that I wore on my wedding day. My husband now told me it's time to put this in a safe place and he will get something stronger to replace it. I LOVE the pendant, but would not recommend anyone buy it (the ladies at my Zales would agree). I'd like to add I have not been rough on it by any means and I take it off when do any activity that I think it may be at risk of breaking. "
0points
0out of 0found this review helpful.
Review 2 for 1/10 CT. T.W. Diamond Horseshoe Pendant in 10K White Gold
Overall 
5 out of 5
5 out of 5
Quality 
4 out of 5
4 out of 5
Value 
4 out of 5
4 out of 5
Appearance 
5 out of 5
5 out of 5
Ohio

I Love It

January 23, 2014
Pros: Beautiful, Good value
" I got this as an anniversary gift this past December and I LOVE IT!!! I never take it off! I was worried about the chain because it's rather thin and I didn't want it to break but I sleep, shower and work in it! (which is in a grooming salon and everything gets ruined in there). THANX TO THE BEST HUSBAND AND THANX TO ZALES FOR AN AMAZING PRODUCT! "
-1point
0out of 1found this review helpful.
Review 3 for 1/10 CT. T.W. Diamond Horseshoe Pendant in 10K White Gold
Overall 
4 out of 5
4 out of 5
Quality 
1 out of 5
1 out of 5
Value 
1 out of 5
1 out of 5
Appearance 
5 out of 5
5 out of 5
Fairfax, VA

Beautiful but not worth it..

July 28, 2012
Cons: Fragile
" This appearance of this necklace is truly stunning. Unfortunately, I was only able to wear it for a week flat. The chain that comes with the pendant is incredibly thin and easily tangled. Low and behold, the chain on the necklace snapped and I have tried to get it repaired but because of the thinness it has broken again. I then decided to purchase a thicker rope chain for the necklace but the chain purchase along with the process to re-solder cost more than the necklace itself. I am now stuck with a beautifully broken horseshoe. I would not recommend purchasing this piece. "
+10points
13out of 16found this review helpful.